Experiencing problems? Try these troubleshooting steps.

Data portability

GDPR (General Data Protection Regulation) gives you the right to data portability. This means you need to be able to get all your data from us and other companies easily, at any time. After all, it’s your data, right? This article explains how to get your data from VideoAsk.

You can download both the videos you've created in your VideoAsk account, and the response media files you've collected from respondents.

Note: Data can only be retrieved from existing videoasks and responses. Once a videoask or its collected responses have been deleted, they can't be recovered.

Find out more about getting the data from your VideoAsk account below:

Downloading your videos

Exporting response data to a .csv file or a .xlsx file

Sending your response data to Google Sheets

If you’ve submitted responses to a videoask, the creator of that videoask is responsible for this data. This means that you have to contact them to exercise your data subject rights. Find out more about GDPR rights for respondents here.

If you want to export any other data not mentioned in this article, or if you have any questions regarding the Right to portability, please contact us using the Videoask us button at the bottom of this page and our Support team will be happy to assist you!

If you want to learn about other GDPR data subject rights, or about your privacy in general, see our Security article.

Note: As VideoAsk is a Typeform product, our privacy and security are managed by Typeform.

Can't find what you're looking for?