Experiencing problems? Try these troubleshooting steps.

Connect Google Analytics, Google Tag Manager and Facebook Pixel

Track events and engagement with your videoasks using Google Analytics, Google Tag Manager, and Facebook Pixel (now called Meta Pixel).

Connecting your VideoAsk to these tools will track four events:

  • videoask_presented (your videoask has loaded/displayed)
  • videoask_question_submitted (a respondent completed a step of your videoask)
  • videoask_submitted (a respondent completed your videoask)
  • generate_lead (a respondent completed the contact collection form in your videoask)

Jump to:

Connect these apps

Disconnect these apps


Connect these apps


Once you've created your videoask, click the Connect to other apps icon from your videoask inbox. 



Select Connect next to the platform you'd like to use for tracking your videoask performance.



To connect to Google Analytics, copy and paste your tracking ID and hit Save.



To connect to Google Tag Manager, copy and paste the container ID from your account and hit Save.



To connect Facebook Pixel, copy and paste your Pixel ID from your Facebook Business Manager account and hit Save.


That's it! If everything is set up properly for each of your respective accounts, you can now track engagement with your videoasks on each of these platforms.

Disconnect these apps


To remove or update a connection, click the Connect to other apps icon from your videoask inbox. 



Hit Disconnect or edit the tracking code/ID as needed.



Why is there a discrepancy between Google Analytics and metrics from VideoAsk?

This could be due to a number of reasons:

  • If your videoask is embedded on a site with cookie consent implemented, site visitors could be opting out so they don't appear in your Google Analytics metrics, but still appear in your videoask metrics.
  • Users may have added Google Analytics to an ad blocker, but VideoAsk metrics would not be affected by this.

Can I use UTM Parameters with the Google Analytics integration?

Yes! If you have a videoask embedded on a landing page you can connect it to Google Analytics following the instructions above, and you can also use UTM tags for tracking things like traffic source and engagement.

Which versions of Google Analytics are supported with VideoAsk?

Currently, we only support Universal Analytics.

🗣️ However, this Community guide walks you through a workaround on how to connect the supported VideoAsk events to Google Analytics 4.

Can I use Google Tag Manager to embed a widget?

If you're using Google Tag Manager to track events and have inserted the widget embed code in Google Tag Manager, this will result in two widgets loading on top of each other when you click on the widget on your website.

To work around this, we recommend embedding your widget code directly on your website instead. You can still connect your videoask to Google Tag Manager to track events by inserting the Container ID in VideoAsk

I'd like to use the verified domain features in Facebook Pixel. Is this possible with the integration?

If you want to use the verified domain features in Facebook Pixel you will need to set up a custom domain for the videoask.

Can I create a custom conversion event in Facebook Pixel?

VideoAsk does not currently support custom conversion events. 

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